FAQ'S END OF TENANCY / LEASE and ONE-OFF HOUSE CLEANING SERVICES IN THE MADRID REGION
I am moving out of the property. When is the best time to have the property cleaned? We recommend that a cleaning service is scheduled once you have moved out and the property is free of personal belongings.
How long does it take to clean a property?
Except for larger than 200 square meter homes, or if we are very busy and most of our team members are already booked for a specific date, we need between 7 and 11 hours of only ONE day.
When should I schedule my inventory check?
We recommend that your inventory check is scheduled no more than 48 hours after the cleaning service.
What areas do you cover? We offer cleaning service is any city or community in the Comunidad de Madrid, Spain.
Do you work over the weekend? Yes, our services are available 7 days a week without any extra charges for weekends
Do I have to be in the property during the cleaning service?
No, we only require your presence in the beginning and at the end of the service. The cleaners do not need to be supervised; however you are welcome to observe the service.
What is included in the End of tenancy cleaning? Our service includes deep cleaning of the whole property. Please follow the link to review the full TASK LIST FOR END OF TENANCY HOME CLEANINGS.
If you have any special requirements please advise us when you are placing your order.
What is included in the one-off deep cleaning? Our service includes deep cleaning of the whole property. Please follow the link to review the full TASK LIST FOR ONE-OFF THOROUGH HOME CLEANINGS.
If you have any special requirements please advise us when you are placing your order.
Will the inside of the oven be cleaned? Yes it will.
Can you defrost my freezer? Yes we can, please switch off the freezer before the cleaning team arrives so the defrosting process has begun.
Do you provide cleaning equipment and materials? We offer a comprehensive service which includes all necessary materials, supplies, equipment, tools and operators to provide an integral cleaning solution in just one day.
Do you offer Carpet cleaning service? Yes we do. Please let us know you would like us to clean them when you request your estimate.
Can you clean the carpets on the same day as the end of tenancy cleaning? Yes, we can.
How long in advance do I have to book a cleaning session? We usually require at least a 24 hour notice to organise an End of Tenancy cleaning, although the longer the better. Sometimes it might take longer but we will let you know what is the earliest date and time that we can send you the cleaning team
Do you guarantee your End of Tenancy service? Yes, we do. We won't leave the house or flat until you are fully satisfyed with the service. Moreover, we have an insurance policy for any broken or damaged belonging with AXA Seguros.
Do you provide a receipt that the property has been professionally cleaned in case that I need to show it to my landlord? Yes, we do.
What payment methods do you accept? The payment is expected on the same day of the cleaning (50% when cleaning begins, and 50% at half day). Cash, or Credit card (VISA or MasterCard) payments are accepted.
Are your prices subject to VAT? Yes, our prices are subject to VAT. Final price will be provided before you place an order.
How long does it take to clean a property?
Except for larger than 200 square meter homes, or if we are very busy and most of our team members are already booked for a specific date, we need between 7 and 11 hours of only ONE day.
When should I schedule my inventory check?
We recommend that your inventory check is scheduled no more than 48 hours after the cleaning service.
What areas do you cover? We offer cleaning service is any city or community in the Comunidad de Madrid, Spain.
Do you work over the weekend? Yes, our services are available 7 days a week without any extra charges for weekends
Do I have to be in the property during the cleaning service?
No, we only require your presence in the beginning and at the end of the service. The cleaners do not need to be supervised; however you are welcome to observe the service.
What is included in the End of tenancy cleaning? Our service includes deep cleaning of the whole property. Please follow the link to review the full TASK LIST FOR END OF TENANCY HOME CLEANINGS.
If you have any special requirements please advise us when you are placing your order.
What is included in the one-off deep cleaning? Our service includes deep cleaning of the whole property. Please follow the link to review the full TASK LIST FOR ONE-OFF THOROUGH HOME CLEANINGS.
If you have any special requirements please advise us when you are placing your order.
Will the inside of the oven be cleaned? Yes it will.
Can you defrost my freezer? Yes we can, please switch off the freezer before the cleaning team arrives so the defrosting process has begun.
Do you provide cleaning equipment and materials? We offer a comprehensive service which includes all necessary materials, supplies, equipment, tools and operators to provide an integral cleaning solution in just one day.
Do you offer Carpet cleaning service? Yes we do. Please let us know you would like us to clean them when you request your estimate.
Can you clean the carpets on the same day as the end of tenancy cleaning? Yes, we can.
How long in advance do I have to book a cleaning session? We usually require at least a 24 hour notice to organise an End of Tenancy cleaning, although the longer the better. Sometimes it might take longer but we will let you know what is the earliest date and time that we can send you the cleaning team
Do you guarantee your End of Tenancy service? Yes, we do. We won't leave the house or flat until you are fully satisfyed with the service. Moreover, we have an insurance policy for any broken or damaged belonging with AXA Seguros.
Do you provide a receipt that the property has been professionally cleaned in case that I need to show it to my landlord? Yes, we do.
What payment methods do you accept? The payment is expected on the same day of the cleaning (50% when cleaning begins, and 50% at half day). Cash, or Credit card (VISA or MasterCard) payments are accepted.
Are your prices subject to VAT? Yes, our prices are subject to VAT. Final price will be provided before you place an order.
FREE IMMEDIATE HOUSE CLEANING QUOTE
Get a specific FREE house cleaning quote online for your home with no purchase obligation or call us on +34 660 725520
